How can we help?

 

- SHIPPING -
All the orders will ship within 2 bussiness days. After we shipped the items, we will send you a shipping confirm email.
To track your new goodies,
1. You can log in to your account, and select ‘View My Orders’ , so that you can see your order track.
2. If you do not have your account, you can copy the tracking number and search the tracking number. Once the package leaves our warehouse, the systems will send the tracking number to you via E-mail.
We have several warehouse, when we receive your order, we will select the best warehouse to process your order. But some times, the two/ several items do not in the same warehouse, so we will ship the two/ several items from different warehouse.
About that, we recommend you contact us with order numbers.
If the item do not ship yet, we can change the shipping address/ size for you.
Generally, we will ship the item within 2 days. If you find that you enter a wrong shipping address or size, please contact us immediately.
If you have not received your order within the timeframe established for international shipping, you might want to check with your neighbors to ensure the package wasn't mistakenly placed nearby. Occasionally, carriers leave a package at a door nearby in error.
If you're unable to locate the package, contact us using the "Contact Us" link and provide us with your name, shipping address, the email used to place your order, and order number. We'll look into the matter as soon as possible!

 

- PAYMENT -
Ayliss support Paypal,Stripe option.
No, you needn't. We will pay for the shipping fees. we provide free shipping worldwide. This is one of our best continued customer service. Please feel free to contact us if you have any questions.

 

- GIFT WRAP -
We are sorry about that, for some goodies, we do not provide gift packaging. But most of our products have a gift box.
We will continue to improve our customer service. Any questions about gift wrap, please contact us.

 

- CUSTOMIZED PRODUCTS -
We provide some customize products. When you order these items, please click "Customize Now" button to customize the items. We will according to what you choose to customize the products.
If you forgot the customize information, please email us service@ayliss.com right away with order number, so that we can assist you quickly. We will make the change on the order if the order still hasn’t been process.

 

- COUPON CODE -
Enter your coupon code in the "Apply Coupon Code" section under "Order Summary" during the checkout process. Hit apply and the discount amount will be reflected on the order total immediately!
Only one coupon code may be used per order.